b999 Privacy Policy

b999 is operated under the b999 brand, accessible at b999-khelo.com, and offers online sports betting, casino games, crash games and live gaming products to adult members in Pakistan. When this Privacy Policy refers to "b999," "we," "us" or "our," it refers to the operator of the b999 platform.

For all privacy-related queries, b999 is the data controller responsible for the personal information you provide when using our platform. As data controller, b999 determines the purposes for which your personal data is collected and the means by which it is processed.

Our designated point of contact for data protection matters is our support team, reachable at support@b999-khelo.com. All data requests, correction requests and deletion requests should be directed to this address.

b999 collects personal data in several categories. Each category is collected for a specific purpose — none of it is collected speculatively or "just in case." Here is a full breakdown of what b999 collects about its members:

b999 collects your personal data through three main channels:

3.1 — Directly From You

When you register a b999 account, you provide identity and contact data directly. When you make a deposit or request a withdrawal, you provide financial data. When you contact our support team, the content of that communication is retained. This is the most significant source of personal data at b999 and the one you have the most direct control over.

3.2 — Automatically When You Use b999

When you browse or use the b999 platform, our systems automatically collect technical data — your IP address, device type, browser and session information. This happens through standard web technologies including server logs and cookies (see Section 6). This data helps us keep the platform secure, detect unusual activity and improve performance for Pakistani mobile users.

3.3 — From Third-Party Service Providers

Where you use Easypaisa, JazzCash, NayaPay or other payment services to deposit or withdraw, we receive transaction confirmation data from those providers. Where b999 uses an identity verification partner to confirm your CNIC details, that partner provides a verification result to b999. In both cases, b999 receives the minimum necessary information to complete the relevant process.

b999 uses your personal data for the following specific purposes. We rely on one or more legal bases for each use — either because it is necessary to fulfil our contract with you, because we have a legitimate interest that does not override your rights, or because we are required to do so by law.

• Account management: creating and maintaining your b999 account, verifying your identity, processing your deposits and withdrawals in PKR, and communicating essential account information to you
• Fraud prevention and security: detecting unusual login patterns, identifying potential money laundering, preventing underage access and ensuring the integrity of the b999 platform for all members
• Responsible gaming: monitoring betting patterns to identify signs of problem gambling, applying limits where requested and fulfilling our duties as a responsible operator
• Customer support: handling your queries, resolving disputes and improving the quality of support based on past interactions
• Platform improvement: analysing aggregated usage data to understand how Pakistani members use b999, which features are most used and where performance can be improved
• Legal compliance: meeting KYC obligations, responding to lawful requests from regulatory bodies and maintaining records required by applicable law
• Marketing (with your consent): sending you information about b999 promotions, new games and offers where you have opted in to marketing communications

b999 does not sell your personal data. We do not share your information with third-party advertisers or data brokers. Data sharing with third parties is limited to the following strictly necessary circumstances:

5.1 — Payment Processors

When you deposit or withdraw PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, we share the minimum transaction data required with those payment providers to process the transaction. These providers have their own privacy policies governing how they handle that data — b999 is not responsible for their practices beyond our point of transmission.

5.2 — Identity Verification Partners

b999 uses regulated third-party identity verification services to confirm that your CNIC and personal details are valid as part of our KYC process. These partners receive only the data required to perform the verification check and are contractually prohibited from using it for any other purpose.

5.3 — Legal and Regulatory Requirements

Where required by applicable law or a valid legal order, b999 may disclose personal data to regulatory bodies, law enforcement or other competent authorities. b999 will, where legally permissible, attempt to notify the relevant member before disclosing their data.

5.4 — Business Operations

b999 may engage third-party technology providers to support platform infrastructure, analytics and customer support tools. These providers process data only on b999's instructions and under strict data processing agreements that prohibit any use of member data beyond the specific service they are providing.

b999 uses cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us provide you with a better experience. Here is what we use and why:

• Essential cookies: These are necessary for the b999 platform to function. They maintain your login session, remember your language preference and keep your PKR balance visible. You cannot opt out of essential cookies without stopping using b999 entirely.
• Performance cookies: These help b999 understand how members use the platform — which pages are visited most, where errors occur and how fast pages load on Pakistani mobile networks. The data is aggregated and anonymous.
• Functional cookies: These remember your preferences — for example, which sports markets you view most often — to give you a more personalised b999 experience on return visits.
• Marketing cookies: Only set with your explicit consent. These allow b999 to show you relevant promotional content based on your activity and preferences. You can revoke consent at any time through your b999 account settings.

You can manage cookie preferences through your browser settings at any time. Blocking essential cookies may affect your ability to use core b999 features including login and placing bets. Blocking other cookie types will not affect your ability to use the platform.

Security is a priority at b999, not an afterthought. We invest in technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our key security measures include:

No digital system can guarantee absolute security. If you become aware of or suspect any unauthorised access to your b999 account, please contact us immediately at support@b999-khelo.com and change your password without delay.

b999 retains your personal data for as long as your account is active and for a defined period after account closure, to meet our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your active membership and for a minimum of five years after account closure, in line with anti-money-laundering record-keeping requirements
• Financial transaction data — PKR transaction records are retained for a minimum of five years from the date of the transaction
• Customer support communications — retained for three years from the date of the last interaction, then deleted or anonymised
• Technical and usage data — anonymised after 24 months and retained in aggregate form for platform improvement purposes only
• Marketing data and preferences — deleted as soon as you withdraw consent for marketing, or within 30 days of an opt-out request

When data is no longer required and the applicable retention period has passed, b999 deletes or irreversibly anonymises it. We do not retain data "just in case" — only what is required by law or necessary for the defined purpose.

As a b999 member, you have clear rights regarding your personal data. These are not difficult to exercise — most can be handled by contacting our support team at support@b999-khelo.com.

To exercise any of these rights, email support@b999-khelo.com with your registered mobile number and a description of your request. b999 will respond within 30 days. We may need to verify your identity before processing certain requests to protect your security.

The b999 platform is strictly for adults aged 18 and above. b999 does not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of an underage individual, we will immediately close the account, void all associated bets and delete the personal data associated with that account, except where we are legally required to retain certain records.

If you believe your child has accessed b999 using your device or payment details, please contact us immediately at support@b999-khelo.com. We will investigate and take appropriate action as quickly as possible. We strongly encourage parents and guardians in Pakistan to use device-level parental controls to prevent minors from accessing betting and gaming platforms.

b999 will only send you marketing communications — promotional offers, new game announcements, PSL bonus alerts and similar messages — where you have explicitly opted in to receive them at registration or subsequently through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any b999 marketing email
• Updating your communication preferences in your b999 account settings
• Contacting b999 support at support@b999-khelo.com and requesting removal from all marketing lists

Opting out of marketing communications will not affect essential account communications — b999 will still send you transaction confirmations, security alerts, verification requests and other messages necessary to operate your account. Opting out of marketing does not affect your ability to use any feature of the b999 platform.

b999 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the features we offer. When material changes are made, we will notify you in one or more of the following ways: an in-platform notification when you log in, an email to your registered address, or a notice on this page with a clearly updated "last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how b999 protects your data. Your continued use of the b999 platform after any update has been posted constitutes your acceptance of the revised Privacy Policy. The most current version of this Policy will always be available at b999-khelo.com/privacy-policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how b999 handles your personal information, please get in touch. We aim to respond to all privacy-related queries within 30 days, and sooner for urgent matters.